Terms and Conditions

1:1 Pilates Sessions

Payment:

1. Pilates with Shak operates on a pre-pay basis and that all 45–50-minute sessions must be paid for in

advance, unless otherwise agreed.

2. New clients can get 50% off their first session (excluding free initial client consultation), offer can only be

used once (code: FIRST-50-121). The standard Pay-As-You-Go, four or 10 session pass rates apply

thereafter.

3. 4-session pass must be used within a six-week period. 10-session passes must be used with a 12-week

period. After which time, any unused sessions will be forfeited.

Cancelling and Rescheduling:

4. Once days and times for sessions have been agreed, these are considered booked and will be subject to

the cancellation notice period.

5. 24 hours’ notice is required to cancel or reschedule sessions, subject to availability, or receive a full

refund.

6. If a session is cancelled within 24-hours, the session will be forfeited and unable to receive a refund. Any

unpaid sessions cancelled within 24 hours’ notice are liable for the session fee.

7. When cancelling a session, call or text rather than email, failure to do so may result in my session being

forfeited.

8. If the instructor is unable to attend a session, the session will be rescheduled, at no cost and subject to

availability, or receive a full refund.

Health Information:

9. If there are any changes to health, please inform the instructor and consult with a health professional,

where appropriate. Any illness or condition must be discussed prior to starting the any session.

10. If prenatal or postnatal, ensure there's a consultation with a medical profession prior to undertaking

exercise and inform the instructor of any changes or health concerns throughout the pregnancy.

Class Pilates

Payment

1. Payment as point of online booking is preferred. Payments can be taken in extraneous circumstances

on the day of the class.

2. New clients can get 50% off their first class, offer can only be used once (code: FIRST-50-CLASS). The

standard Pay-As-You-Go or block book rates apply thereafter.

3. Four-session class passes must be used within a six-week period. Ten-session class passes must be

used with a 12-week period. After which time, any unused sessions will be forfeited.

Cancelling and Rescheduling:

4. A 12-hour notice period is required for cancellations for a single class booking. Cancellations within the

12-hour period will not be eligible for a refund.

5. Cancellations made prior to the 12-hour notice period can be rescheduled or be eligible for a refund.

6. If the instructor is unable to attend a session, a cover instructor will be sourced.

7. In rare cases where cover is unavailable the session will be cancelled, and clients can reschedule or

receive a full refund.

Health Information:

Pilates with Shak, 2025

8. If there are any changes to health, please inform the instructor and consult with a health professional,

where appropriate. Any illness or condition must be discussed prior to starting the any session.

9. If prenatal or postnatal, ensure there's a consultation with a medical profession prior to undertaking

exercise and inform the instructor of any changes or health concerns throughout the pregnancy.